Reviewed by the A1 Plus Laser Tech service team · Updated November 2026
Machine down right now? Talk to a technician, 24/7.
Faults we see most
- Weak output from aging diode stacks in the handpiece
- Cooling tip not getting cold, or chiller alarms
- Handpiece cable and connector damage
- Power supply and startup faults
Keeping it running
- Clean the handpiece window daily
- Keep the coolant topped up and serviced
- Schedule yearly output checks
A1 Plus Laser Tech is an independent service provider with technicians certified and trained on all major platforms. Call 586-224-4561 (open 24/7) with the model and the fault, and we'll tell you what we'd check first.
Common questions
Why is my Soprano handpiece not cooling?
Common causes are low coolant, a failing chiller or a worn handpiece cooling element. On-site testing finds the cause.
Who repairs Alma lasers?
A1 Plus Laser Tech repairs Alma Soprano, Harmony and other Alma systems on-site nationwide as an independent provider with certified technicians.