Reviewed by the A1 Plus Laser Tech service team · Updated November 2026
Machine down right now? Talk to a technician, 24/7.
Faults we see most
- Low or unstable energy, usually from an aging flashlamp, degraded rod or contaminated optics
- DCD spray errors from empty or mis-seated cryogen, clogged valves or a failed solenoid
- Water flow or temperature alarms from a low or dirty coolant loop
- Handpiece calibration failures and fiber damage
What to check before calling
- Confirm the cryogen canister is seated and not empty
- Check the coolant level and filter
- Note the exact error message and when it appears
A1 Plus Laser Tech is an independent service provider with technicians certified and trained on all major platforms. Call 586-224-4561 (open 24/7) with the model and the fault, and we'll tell you what we'd check first.
Common questions
Why is my GentleLase showing low energy?
The most common causes are an aging flashlamp, a contaminated optic path or a cooling problem. Measuring output identifies the cause before parts are replaced.
Who repairs Candela GentleLase lasers?
A1 Plus Laser Tech repairs GentleLase and GentleLase Pro systems on-site nationwide as an independent provider with certified technicians, with local rates within 200 miles of San Diego.